To protect your personal information and comply with laws like POPIA, the municipality has strengthened its email security. Emails that do not meet industry standards may be blocked or sent to junk mail. This helps prevent cybercrime, data loss, and fraud.
If you do not receive a response, please follow up to confirm receipt.
YOUR LEGAL RESPONSIBILITIES AS A SENDER
Ensure Accuracy
Under the Electronic Communications and Transactions Act (ECTA), senders must ensure emails are correctly addressed and formatted. Incorrect or non-compliant emails may be blocked.
Follow Up
We encourage senders to confirm delivery, especially when no response is received.
Respect Security Protocols
The Cybercrimes Act prohibits sending emails that may trigger spam filters (e.g., suspicious links or spoofed addresses).
Communicate Clearly
Use clear subject lines, valid contact details, and plain language to reduce the risk of your email being flagged.
