During the Council meeting of 27 November 2024, the Credit Control and Debt Collection Policy was amended and the due date for municipal accounts was changed from the 20th to the 7th of each month (effective from 1 May 2025).
The motivating factor for the decision was the municipality’s Financial year-end requirements where due dates for accounts are to be as close to the month end as possible. A secondary benefit is that most salaried employees receive their remuneration either on the 25th or last working day of the month, which creates the challenge that accounts reach consumers after they received their salaries with a due date before their next remuneration.
The municipality aims to streamline the due date to the above principles to improve the payment success rate. The low-income category of social grant recipients, of which Hessequa Municipality has a substantial number of, receive their funds during the first week of the month but before the 7th of each month.
The municipality will communicate with clients who pay by debit order to ensure that there are sufficient funds available on both 22 April 2025 (20 April is on a weekend) and 7 May 2025 for the settlement of the two separate municipal accounts. Clients who will not have funds available, must cancel the debit order for 07 May 2025 by 30 April 2025 and make manual payments until they have sufficient funds to revert to debit order payments.
During the transition period, the municipality anticipates that there will be a number of households in arrears whereby we will facilitate arrangements for households who ordinarily paid their accounts late after the 20th to bring their accounts to a current status with the new billing cycle.
The different client services offices will be available to assist throughout the period of transition and enquiries can be addressed to info@hessequa.gov.za or contact our municipal offices at:
Riversdale – Tel: (028) 713 8045
Albertinia – Tel: (028) 713 7862
Gouritsmond – Tel: (028) 713 7855
Melkhoutfontein – Tel: (028) 713 7847
Stilbaai – Tel: (028) 713 7836
Witsand – Tel: (028) 713 7868
Slangrivier – Tel: (028) 713 7892
Heidelberg – Tel: (028) 713 7871
VERANDERING IN SPERDATUM VIR MUNISIPALE REKENINGBETALINGS
Tydens die Raadsvergadering van 27 November 2024 is die Kredietbeheer- en Skuldinvorderingsbeleid gewysig en is die sperdatum vir die betaling van munisipale rekeninge vanaf die 20ste na die 7de van elke maand verander (effektief vanaf 1 Mei 2025).
Die motiverende faktor vir hierdie besluit is die munisipaliteit se finansiële jaareinde vereistes waar sperdatums vir die betaling van rekeninge so na as moontlik aan maandeinde moet wees. ‘n Sekondêre voordeel is dat die meeste werknemers hul vergoeding óf op die 25ste óf laaste werksdag van die maand ontvang. Dit skep die uitdaging dat rekeninge verbruikers eers bereik nadat hul salarisse ontvang is. Die sperdatum van die rekening is dan voor hul volgende salaris ontvang word.
Die munisipaliteit poog om die sperdatum volgens bogenoemde beginsels te stroomlyn om die betaling koers te verbeter.
Die lae-inkomste kategorie huishoudings wat maatskaplike toelaes ontvang, waarvan Hessequa Munisipaliteit ‘n aansienlike aantal het, ontvang hul fondse gedurende die eerste week van die maand maar voor die 7de van elke maand.
Die munisipaliteit sal met die kliënte wat per debietorder betaal, kommunikeer om te verseker dat daar voldoende fondse beskikbaar is op beide 22 April 2025 (20 April is op ‘n naweek) en 7 Mei 2025 vir die vereffening van die twee afsonderlike munisipale rekeninge wat uitgestuur sal word. Kliënte wat nie fondse beskikbaar sal hê nie, moet die debietorder vir 07 Mei 2025 teen 30 April 2025 kanselleer en betalings by die kassier punte of deur bankoordrag maak totdat hulle genoeg fondse het om terug te keer na debietorderbetalings.
Gedurende die oorgangstydperk voorsien die munisipaliteit dat daar ‘n aantal huishoudings sal wees wat agterstallig word, en sal ons afbetaalreëlings fasiliteer vir huishoudings wat gewoonlik hul rekeninge laat na die 20ste betaal het.
Die verskillende kliëntediens kantore sal gedurende die oorgangstydperk beskikbaar wees om te help en navrae kan gerig word aan info@hessequa.gov.za of kontak ons munisipale kantore by:
Riversdal – Tel: (028) 713 8045
Albertinia – Tel: (028) 713 7862
Gouritsmond – Tel: (028) 713 7855
Melkhoutfontein – Tel: (028) 713 7847
Stilbaai – Tel: (028) 713 7836
Witsand – Tel: (028) 713 7868
Slangrivier – Tel: (028) 713 7892
Heidelberg – Tel: (028) 713 7871
