Afrikaans Afrikaans English English Sesotho Sesotho Xhosa Xhosa Zulu Zulu
Afrikaans Afrikaans English English Sesotho Sesotho Xhosa Xhosa Zulu Zulu

CUSTOMER SERVICE TRAINING IN HESSEQUA

The Local Economic Development and Tourism Department of Hessequa Municipality hereby invites all local businesses, accommodation establishments and restaurants to attend a free customer service training workshop. The workshop will focus on basic customer care skills in order to successfully deal and communicate with customers in a professional manner. Delegates will gain basic understanding, knowledge and skills in communicating as well the foundation blocks to building relationships with customers.

The outcomes of the program are as follows:

  • Understanding the value of customer service
  • Understand the essence of the Batho Pele principles of service delivery
  • Building effective customer relationships
  • Dealing with challenging situations when delivering service
  • Communicating effectively through various channels

Where: CIVIC CENTRE, RIVERSDALE

When: MONDAY 9 MAY 2016

Time: 08:30 – 16:00

OR

Where: CIVIC CENTRE, RIVERSDALE

When: TUESDAY 10 MAY 2016

Time: 08:30 – 16:00

Due to limited space, only a certain number of participants can be accommodated. Please complete the booking form and email it to guillaume@hessequa.gov.za to confirm your attendance. Contact 028 713 7829 for more information.

*The training is free of charge. More than one person per business can attend. Die training is for one day, kindly specific the date best suited for you.

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