Complaint procedures

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HAVE YOUR SAY
Procedures on how to report faults, submit an inquiry or complaint

As part of creating enhanced customer care procedures, Hessequa municipality has created various channels through which faults can be lodged or inquires can be submitted.

These channels allow an individual or organisation to lodge a complaint concerning aspects of our municipal operations and services, and we encourage the community and businesses to make use of any of the following methods available:

VISIT any of our offices

Residents are welcome to visit the closest municipal office in their area.

Albertinia
Stilbaai
Slangrivier
Jongensfontein
Heidelberg
Gouritsmond
Riversdale
Witsand

CALL

Alternatively phone the municipality to lodge a complaint.

General enquiries (office hours)
028 713 8000
EMERGENCIES (after hours)
028 713 8000

EMAIL

Residents are also encouraged to send an email to info@hessequa.gov.za

ONLINE

Residents can make use of our online HAVE YOUR SAY to report faults or submit inquiries electronically.
Visit www.hessequa.gov.za and complete the online HAVE YOUR SAY form.

PUT PEN TO PAPER

All correspondence with the municipality should by address to the Municipal Manager, using the following address, PO BOX 29, Riversdale, 6670. Your letter should outline your concern or complaint, followed by a contact number.

IMPORTANT INFORMATION
When lodging a complaint please provide full details, such as name, surname, cell phone number and email address as well as the nature and address of the incident.

Once a complaint has been logged, you will receive a reference number. Please ensure that you are issued with a reference number and keep it in a save place.

SOCIAL MEDIA

The Hessequa Municipality Facebook page is only used to keep the residents and visitors abreast of what we are up to and a platform to help share information and pressing news. Please note that social media is not viewed by the municipality as a formal channel to lodge a complaint.