Name Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the communication / service you have received. We appreciate your input and want to make sure we meet your expectations 1. What is your HOME language? Afrikaans English Xhosa Other 2. What is your preferred communication medium? Radio E-mail Hessequa Municipality Facebook Page Municipal Newsletter SMS Local Newspaper 3. Are your registered on the FREE municipal SMS database? YES NO 4. Municipal office hours and service points hours are suitable? YES NO 5. Do you make use of the Hessequa Municipality Facebook Page as a news source for municipal information? YES NO 6. In what way or method can municipal communication improve? 7. Rate your general Service Delivery Experience: Very Good Good Acceptable Not Acceptable 8. Reasons for unacceptable service Not Constant Poor Quality Too expensive Not applicable 9. Do you know who your Ward Councillor is? YES NO 10. How do you report complaints/queries to the municipality? Telephone E-mail Letter to the local newspaper Letter / e-mail to the Municipal Manager Councilor “Walk- in” at the municipal office Municipal website 11. Overall experience when communicating with the municipality Very Good Good Acceptable Not acceptable The objective of the survey is to assist the municipality in its communications mandate and create a platform whereby the public is afforded an opportunity to give feedback in general.